Privacy Policy

Hopu Nalu (“we”, “our”, “us”) is committed to protecting and respecting your privacy.

This Privacy Policy explains how we collect, use and protect your personal data when you visit our website, enquire about our services, or work with us.

We are a UK-based independent graphic design studio and process personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Hopu Nalu
An independent graphic design studio, United Kingdom

For any questions about this Privacy Policy or your personal data, please contact:

Email: hopunalu@gmail.com

2. What Information We Collect

We may collect and process the following personal information:

  • Name

  • Email address

  • Phone number

  • Business name

  • Billing and payment details

  • Project or enquiry information you provide

  • Website usage data (such as IP address, browser type and pages visited)

We only collect information that is necessary to provide our services, respond to enquiries, improve our website, or meet legal obligations.

3. How We Collect Your Information

We may collect your information when you:

  • Fill out a contact form

  • Enquire about our services

  • Subscribe to updates or newsletters

  • Purchase a service or product

  • Communicate with us via email or social media

  • Browse our website through cookies or analytics tools

4. How We Use Your Information

We use your information to:

  • Respond to enquiries

  • Provide graphic design services

  • Manage client projects

  • Process invoices and payments

  • Improve our website and user experience

  • Send relevant updates or marketing communications (only where consent has been given)

  • Meet legal and accounting obligations

We will only use your personal data where we have a lawful basis to do so under UK GDPR.

5. Legal Bases for Processing

Under UK GDPR, the lawful bases we rely on include:

  • Contract — where processing is necessary to provide services to you

  • Legitimate interests — to operate and improve our business and website

  • Consent — for marketing communications where required

  • Legal obligation — to comply with legal or financial requirements

6. Marketing Communications

If you choose to subscribe to updates or marketing emails, you can unsubscribe at any time by:

  • Clicking the unsubscribe link in any email

  • Contacting us directly

We do not sell or share your personal information with third parties for marketing purposes.

7. Cookies & Analytics

Our website may use cookies and analytics tools to help improve website performance and user experience.

Cookies are small files stored on your device that help websites function effectively.

You can control or disable cookies through your browser settings.

If you use analytics services such as Google Analytics, you may wish to include additional information about this within your cookie banner or cookie policy.

8. Sharing Your Information

We may share personal data with trusted third-party providers where necessary to operate our business, including:

  • Website hosting providers

  • Payment processors

  • Email marketing platforms

  • Accounting software providers

  • Cloud storage or project management tools

We only share information where necessary and ensure appropriate safeguards are in place.

9. Data Retention

We retain personal information only for as long as necessary to:

  • Provide our services

  • Meet legal, tax or accounting obligations

  • Resolve disputes

  • Maintain business records

When data is no longer required, it will be securely deleted.

10. Your Rights

Under UK GDPR, you have rights including:

  • The right to access your personal data

  • The right to correct inaccurate information

  • The right to request deletion of your data

  • The right to restrict or object to processing

  • The right to data portability

  • The right to withdraw consent at any time

To exercise any of these rights, please contact us using the details above.

11. Data Security

We take appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, misuse or disclosure.

However, no method of internet transmission or electronic storage is completely secure.

12. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those websites.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, legal obligations or website functionality.

Any updates will be posted on this page with the revised date.

14. Contact

If you have any questions about this Privacy Policy or how your data is handled, please contact:

Hopu Nalu
Birmingham, United Kingdom
Email: hopunalu@gmail.com